Returns & Exchanges
Aventon offers a 14-day return policy for all electric bikes and accessories, provided they are in new, unused condition with the original packaging. We are committed to ensuring you find the perfect ride for your lifestyle and fitness goals.
Submit a Request
Visit our online returns portal with your order number and email address to initiate a return authorization.
Package Your Item
Securely pack your bike or gear in its original shipping box, ensuring all components, manuals, and batteries are included.
Ship It Back
Affix the provided prepaid shipping label to the box and drop it off at an authorized carrier location.
Refund Inspection
Once our technicians inspect the return for quality assurance, we will process your refund minus any applicable restocking or shipping fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing